“Activation is stuck or not progressing!”
Here’s what to do in this situation.
⚠️ Especially for iPhone users
Activation may take some time. Please wait a while while the “Activating” message is displayed.
Even if an error message appears, activation may actually be complete. Please try the following steps first.
Activation may take some time. Please wait a while while the “Activating” message is displayed.
Even if an error message appears, activation may actually be complete. Please try the following steps first.
Solution ①
- Turn on Airplane Mode, wait for 1 minute, then turn it off.
- Open “Settings > Cellular” and check if a SIM has been added to the SIM section.
💡 How to tell if activation is complete:If a label such as Travel/Work/Personal/Secondary Line (the name is assigned randomly) is displayed in addition to “Primary Line,” activation is complete.
※Change the SIM label when you add the eSIM so you can easily identify it♪
Solution ②
※If the SIM still does not appear after trying the above
- Turn off your device and restart it.
- Once again, follow the steps in Solution ① to check if a SIM has been added to the SIM section in “Settings > Cellular.”
⚠️ Do not delete the eSIM until activation is complete!
Once deleted, an eSIM cannot be reissued and must be purchased again. Please wait without deleting it until the issue is resolved.
Post-Activation Setup
Perform this setup after arriving at your destination. Check the setup instructions in advance.
💡 Once you configure the connection settings, you will be able to access the internet.If the issue is not resolved, please contact us immediately
Contacting us via official LINE (ID: @041zlznu) is the fastest way
✅ Please include the following information when contacting us
- Order number
- Device name (e.g., iPhone 15)
- OS version
Easy and Reliable Good eSIM
✔ Instant activation via QR code
✔ No SIM card required
✔ Japanese language support
