To customers who have registered a carrier email address

If you have registered an email address for your mobile phone (including smartphone) carrier, you may not receive the email containing the QR code for your order.

If you have registered with the above carrier email address, please set up your email settings to receive emails from the domain "adminhk@tsimtech.com".

If you have allowed the domain and checked your spam folder but still do not receive the QR code email, please contact us.